Refund policy

Exchange, Refund & Cancellation Policy

Exchange

All our products are made on a made-to-order basis. Therefore, products are eligible for exchange only in cases of genuine quality issues, manufacturing defects, or if an incorrect product has been delivered.

Customers must inform us about any exchange request within 48 hours of receiving the product.

To request an exchange, customers are required to share clear photographs and/or videos of the product highlighting the issue. Our Quality Check Team will review the request and confirm whether the product is eligible for exchange.

Once the exchange request is approved, the replacement product will be dispatched and delivered within approximately 5–7 business days, subject to availability and delivery location.

Exchange Charges:

  • Prepaid Orders: Free exchange and reverse pickup are available on eligible prepaid orders.

  • Cash on Delivery (COD) Orders: A charge of ₹200 will be applicable towards reverse pickup for an approved exchange.

The product being exchanged must be unused, unworn, unwashed, and returned in its original condition with all tags and original packaging intact.

Sevya reserves the right to reject an exchange request if the product shows signs of use, damage caused after delivery, alteration, washing, or improper handling.

Refunds & Returns

As a company policy, we do not offer refunds or returns on products once sold.

Since our products are made to order, customers are requested to carefully check the product details, size, colour, and other information before placing an order.

In case of an approved quality-related issue, we will provide an eligible exchange/replacement as per the Exchange Policy mentioned above.

Cancellations

Customers may cancel their order within 4 hours of placing the order.

To request a cancellation, please contact us at:

Email: info@sevyastore.com
Phone: +91 9829385881

Cancellation requests received after 4 hours of placing the order may not be accepted, as the product may already have entered the production or processing stage.

Once an eligible cancellation has been approved, the amount paid will be credited back to the original payment method within 5–7 working days.

Important Note

Minor variations in colour, embroidery, print, pattern, texture, or handcrafted details may occur due to the nature of handmade and made-to-order products. Such minor variations will not be considered manufacturing defects or quality issues.